BAHASA INGGRIS BISNIS 1# - BUSINESS LETTER

EXAMPLE OF BUSINESS LETTER : 




October 28, 2017

Mr. John Doe
Customer Service Representative
Widgets Galore, Inc.
987 Widget Street
Miami, Florida 33111

Dear Mr. Doe:

I am writing you concerning a recent purchase of widgets. Approximately two weeks ago, on October 1, I ordered a total of 50 widgets for Company, Inc. via the Widgets Galore client webpage. I received an email notification two days later confirming the receipt of payment and the shipment of the widgets. According to your website, shipments should reach their destination within 3-5 business days of being sent, but I have yet to receive the widgets. Do you have any information on what may have happened to delay the shipment or where the shipment is currently?

I have worked with Widgets Galore, Inc. in the past and have the greatest confidence in your products and customer service. We need the shipment of widgets soon, however, and I hoped you might be able to provide me with an idea of when I can expect them.
Thank you in advance for any help you might be able to offer.

Sincerely,

Sam Brown
Sam Brown
Vice President of Company, Inc.
555-555-5555
s.brown@companyinc.com

Enclosures : Warehouse Section & Finance Section



STRUCTUR OF BUSINESS LETTER  :

Part 1. Letterhead – Formal Letter Format
Most professional business letters include a letterhead, which is comprised of your name company and your address company. Letterheads are meant to make your letter unique, as well as help verify its authenticity to the recipient. Likewise, you can include your company’s logo on the letterhead for brand recognition and a more trustworthy appearance.

Part 2. Date
The date should be the day on which you completed the letter, written in standard U.S. format (eg. October 28, 2017). It should be written underneath the letterhead, or underneath the address on the top left of the page.

Part 3. Addressee – How to Address a Letter in 4 Steps
Write the recipient’s (or “addressee’s”) address on the top left side underneath the date. Begin with the name of the addressee on the first line.
·        Step 1: Address them properly as Ms., Mrs., or Mr. Also, make sure to include their title — such as Dr. — if it applies.
·        Step 2: Beneath their name, write their current title. If you are unsure what their title is, do the necessary research to find out if possible. If they have no title, leave it blank.
·        Step 3: Include the name of their company underneath their title.
·        Step 4: Write out their company’s street address, city, state, and zip code.

Part 4. Salutation
The salutation you will use depends on the title of your addressee, your familiarity with them, and also the context of the letter. The salutation section is to whom the letter is for, beginning with "Dear," followed by the recipient name (colon after the person's name). And you can also write the person's full name. In this case, leave out the title (Mr/Mrs). This way of writing the salutation is very handy if you don't know the gender of the person.

Part 5. Body
The body of the letter is located underneath the salutation, and is the field where you get down to business and discuss the reason you’re reaching out to this person. Usually, the body includes several strategic paragraphs meant to inform, persuade, and convey gratitude.
·        In the first paragraph, get to your point quickly and state it concisely in the first line. Do not wait until the second paragraph to tell your audience what your main point is – they most likely won’t get that far.
·        In the second paragraph, use evidence and persuasive reasoning to justify your main point. If needed, use an extra paragraph to further support your point via empirical evidence.
·        The closing paragraph should restate the point of the letter, and most importantly, include a call to action. A call to action is a passage that compels your reader to do something. Ask yourself, “what do I want my reader to do right after reading this letter?”

Part 6. Closing
You should always close with a positive sign-off, such as “Thank you,” “Sincerely,” or “Respectfully.” Remember to only capitalize the first word of this closing  line, and to leave four lines of space between the closing line and your typed name to make room for your signature.

Part 7. Signature
For the signature section, leave 4 blank lines after closing (the space for you to write your signature) and write the name of the sender under that space.

Part 8. Enclosure
An enclosure note is an often neglected aspect of letter writing in the digital era. In fact, not many people actually know what ‘enclosure’ means. When you write “enclosure” in any letter you’re implying that another document is attached to the file. Or if you send a copy of the letter to someone else.

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